Social Enterprise

Social Enterprise

Under the Social Value Act 2012 (SVA) we aim to deliver significant social value to the local community as a social enterprise.

‘Social value’refers to the social, environmental and economic wellbeing of a community and its citizens.

Social value considers far more than just financial benefits and includesoutcomes such as happiness, wellbeing, health, inclusion, empowerment, poverty and the environment.

The legal framework for social enterprises requires us to consider a number of areas including: compliance with the SVA, returning value for money and return on investment, managing demand and mitigating budget changes, increased local employment and growth, public health and wellbeing benefits, community resilience, and joint working around commissioning and procurement.

Some of these issues are particularly relevant forCatalyst.

Our most recent annual social value report 2019/20 showed that:

Of our clients......

81% reported either a large or very large improvement in their understanding of themselves

75% reported either a large or very large improvement in their ability to cope with their problems with 23% reporting a fair improvement

Self-confidence and esteem showed either a fair, large or very large increase for 81% of individuals

43% saw either a large or very large improvement in their ability to manage their work/life balance and for 25% a fair improvement

50% felt that their family relationships had either significantly or very significantly improved as a result of their counselling

Of the service/agency......

99% were very satisfied with first contact and ease of using the service

98% with the professionalism, understanding, impartiality and skill of the counsellors

98% with the overall quality of service provided

27% said they had used counselling as an alternative to medication

100% would either use the service again if needed or recommend to someone else

Other comments……

"helped me move from negative perceptions and attitudes to a much more positive outlook"

“couldn't rate it higher...... thank you"

“this has been invaluable to me....... no hesitation in recommending the service"

“have learned to open locked away experiences and understand them”

“very nice people who understand”

“I feel the service you provide is life changing”

“enabled me to clear my mind, step back and rationalise”

"has helped me work through my problems, and learn to manage my own emotions"


In line with findings from similar organisations, academic research and our own data, overwhelming evidence shows that counselling can transform clients' lives.

And in so doing makes a significant impact for the better, not only for individuals, but also directly and indirectly to the wellbeing of the local community at all levels.

We are members of Social Enterprise UK.